The Contract

It is only possible to enter a contract in Bosnia and Herzegovina.
The contract comes into effect once the funds, accepting our Terms and conditions, are transferred. We will immediately confirm your order via email once you have placed them with us. However, we reserve the right to check your order internally. In exceptional cases, of which you will be informed, we cannot guarantee to send you the goods.


Delivery of goods is limited only to Bosnia and Herzegovina
Articles which are immediately available are generally delivered in 2-3 working days upon receipt of a complete and error-free order.
Delivery can be delayed, when there is a non-working day between order and delivery. In the event, that your order contains articles which are not available for delivery, the dispatch date of the order can be delayed. In order to reduce environmental damage, we will combine part orders whenever possible. This can lead to delivery delays. If you do not want this procedure to apply to your order, then please contact customer service:

Different Shipping Address

If you prefer, we will deliver the goods to an address other than your main address. Please enter your alternate delivery address at the cash point or enter it on your order form.

Delivery Cost

The delivery cost regarding freight, packaging and insurance amounts to 7KM. This amount will be charged once per order, regardless of how many individual deliveries the order consists of.
The delivery process is handled by A2B Courier Service, who is responsible for delivering the goods from pickup. Tiffany d.o.o. cannot take responsibility for eventual late deliveries, caused by the work of A2B Courier Service.


Should you change your place of residence, we would kindly ask you to inform us as soon as possible. All necessary personal details will be recorded by us at the time of your order and we assure you that they will be handled trustworthily.


We accept e-pay, PayPal and Cash on delivery. All prices in this catalogue are in Bosnian Mark (BAM) and include statutory Value Added Tax (VAT). The prices are valid until the publication of the next catalogue. The goods remain the property of Tiffany d.o.o. until payment has been fully completed.

Discount Vouchers

Discount Vouchers may be linked to a Minimum Order Value following returns. The redeeming of a discount voucher may be subsequently revoked if following returns the minimum order value is not reached. A discount voucher may be redeemed once only and the validity of the promotion is clearly defined. Discount vouchers may be valid also for reduced articles and are valid only for articles available and may not be combined with other promotions. A subsequent reduction with the discount voucher or a cash pay-out is not possible. Discount vouchers may not be used for the purchase of Gift Vouchers.

Right of withdrawal

You have the right to withdraw from this contract within 15 daysfrom receiving the goods. In order to withdraw from the contract/exchange, the product has to be fully unused, originally packaged and with all labels and tags. In order to return/exchange a product you will have to enclose a valid fiscal receipt, received upon receiving the goods.
If one or more above-mentioned requirements are not fulfilled, we hold the right to reject your request for exchange/return of products. 
To exercise the right of withdrawal/return of funds, you must send us a Request towithdraw from the contract (with explanation)by e-mail: or by post on the address Tiffany d.o.o., Zmaja od Bosne 7, 71000 Sarajevo, tel: 033 592 465, fax: 033 592 467 in the above-mentioned deadline (15 days).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If we accept your withdrawal from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery, at latest 7 days upon receiving the returned goods. The term for sending the goods, upon our acceptance of the withdrawal is 3 days. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.


Tiffany d.o.o.

Zmaja od Bosne 7

71000 Sarajevo

Bosnia and Herzegovina

Phone: 033 592 465



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